top of page
Search
Xeres Brand

Q&A

Do you provide customization to the bags in your shop?

No, currently we are not providing customization to the products at this time. But we have the capability to customize small items such as key chains or bag tags. Please email us for details if there is an interest.


If an item I love is sold out, can I get on the waiting list?

Yes. You can get on the waiting list. But some of the popular bags listed have a long waiting list. Wait time can be as long as a year. Once we have more items for certain bags, we will change the status and send email to customers on waiting list so you can buy at your convenience. But we only makes small quantities of certain items to ensure quality work. If you need an item fast then the best is to check for available alternatives.


What type of leather do you use?

For artisan leather bags, leather is everything, we spent a lot of time in designing and crafting a bag from scratch. So if the leather is not best quality, it's not worth our time spent on the work. For this reason, we only choose the best quality leather in our products. So you can be sure the quality of the leather in our products is the highest level.


Is leather a sustainable product?

Leather is a byproduct of the meat industry. It is a renewable source as long as the meat industry exists. As matter of fact, vegetable tanned leather can be used to build the most durable leather goods . Vegetable tanned leather is hard to work with, but products made with this type of leather can last many years and still maintain the shape. Some of the artisan bags can last a lifetime if cared appropriately.


How to care for the leather products?

Leather should not be left under the sunlight and humid condition for long time. UV light can damage the leather integrity and mold can grow on leather if it is in very humid condition such as rain. Typically leather is protected with water repellent for everyday use and do not require special treatment. The bag should not be dry cleaned as chemicals used in dry-clean can make leather brittle and crack. If soiled, use a moist towel to clean the dirt and gently dry the bag and use a moisturizer suitable for leather. Treat your bag the same way as your skin as leather need some level of moisturization protection. We offer surface clean and treatment on our bags on a yearly basis with a fee. If there is a need, please reach out to us through email.



2 views0 comments

Recent Posts

See All

Comments


Post: Blog2_Post
bottom of page